FAQ • Luminescence Collection

Frequently Asked Questions

Yes, we ship worldwide! You may find our delivery information HERE.  Please keep in mind that shipping costs for international orders do not include any custom or duty fees your purchase may incur.

We are sorry, but there is not going to be a restock in any items. We want you to feel unique and special, that is why we are doing everything just once. 🙂

Since we are making everything from scratch, it will take many months to get our products as perfect as we wish. But we are trying our best to bring new outfit after every two months.

Yes. You may change or return your items in 14 days after receiving them. If you wish to do so, please contact us HERE. Before sending the unwanted goods back to us, please follow our return policy HERE

All our items are made from soft, stretchy and high quality polyamide/elastane blend (if not marked differently on product page).

If not noted differently on product page, wash inside out, with 30°- 40°

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